The pupils and staff of The Link Primary School

would like to wish you all a

Merry Christmas and a Happy New Year

Complaints

The Link Primary School wishes to communicate effectively with our parents, students and wider community. However, we accept that we can on occasion make mistakes or fail to communicate as well as we would wish.

We are committed to dealing with complaints promptly, fairly and carefully. We encourage parents, carers and other members of the school community to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

You can get in touch with us in the following ways:
• By letter – The Link Primary School, 138 Croydon Road, Beddington, Surrey CR0 4PG
• By email – office@linkprim.org.uk
• By telephone – 020 8688 5239
• Or in person, after making an appointment

When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue. If you require assistance in raising your complaint please let the school know so we can put in place appropriate arrangements to support you throughout the complaints process.

If you remain dissatisfied, the school has a formal Complaints Policy which sets out a structure under which your complaint can be heard. You can access the policy by clicking the link below; alternatively, a hard copy can be obtained from the school office.

Complaints Policy

In the first instance all complaints should be brought to the attention of the Head Teacher:

Sandy Turner, Head Teacher, The Link Primary School, 138 Croydon Road, Beddington, Surrey CR0 4PG

Tel: 020 8688 5239 or Email: sturner@linkprim.org.uk

Or alternatively, if the complaint is with reference to the Headteacher the complaint should be made in the first instance to John Prior, Executive Head (Quality and Development)/Deputy CEO, Orchard Hill College Academy Trust, Quadrant House, 8th Floor The Quadrant, Sutton SM2 5AS

 

‘Thank you very much for all the help and support you have given our daughter. The Link is a great school and our decision to send our daughter here was the best decision we made.”

Parental Survey 2017

Latest News

Christmas Artwork Commended

We received some wonderful news from OHCAT headquarters, we learnt that three of our pupils had been awarded “Highly Commended” for the festive designs they entered into the OHCAT Christmas Card Competition 2018. Principal, Sandy Turner, presented our three winners …

Read more

We need your votes!

Help us get a safe space for our school, we just need a couple of minutes of your time please. It’s not very often you can get something for nothing, but we are hoping that with your help, the school will …

Read more

Meet Rhubarb!

We are very excited to advise that we are introducing Pet Therapy to The Link. Pet Therapy can be used to improve social, emotional, or cognitive functioning. Staff were introduced to Rhubarb, the most placid, calm and beautiful Lakeland Terrier …

Read more

The Link Primary School Wins Prestigious NLA Award

We are proud to announce that our amazing school building was awarded winner of the Education category at the New London Architecture (NLA) Awards last week. The awards took place at the Guildhall and was attended by Mayor of London …

Read more